by Warren Butler | Jan 28, 2025 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
The first 2025 release plans, detailing feature updates between April and September 2025, are now available. 2025 Release Wave 1 (RW1) for Microsoft Dynamics 365 and Power Platform will begin deployment to production environments from April 1st. Contents In this... 
by Daniel Norris | Jan 10, 2025 | AI, Copilot, CRM, D365 Customer Service, Insights, What's new?
A strong knowledge base is the bedrock of successful Customer Service teams. Investing in it pays off by accelerating future case resolutions. But what if we could streamline the process of creating these resolutions? Enter Copilot’s Customer Knowledge... 
by Warren Butler | Jul 19, 2024 | Copilot, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Dynamics Features, Insights, Power Platform, What's new?
On 16th July, Microsoft unveiled its 2024 Release Wave 2 plans detailing the latest features planned for release between October 2024 and March 2025. We’re excited to see what’s coming soon and looking forward to testing the new features. In this article,... 
by Warren Butler | May 24, 2024 | CRM, D365 Customer Service, Dynamics Features, Insights
Imagine reaching out for customer service and being greeted every time with the understanding and response of a professional that feels tailor-made to your query. Unfortunately, the reality can often fall short. Customers frequently face long waits, inconsistent... 
by Daniel Norris | May 15, 2024 | Advice, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Insights
As a trusted Dynamics 365 Partner, we understand that diving into this powerful suite of applications can be overwhelming, especially with all the specific terminology. To help you navigate, we’ve created a terminology cheat sheet of common terms and concepts you’re... 
by Warren Butler | Apr 17, 2024 | D365 Customer Service, D365 Sales, Insights, Licensing
Microsoft has announced an increase in pricing across a series of Dynamics 365 products from 1st October 2024. Although Microsoft has only released US dollar prices, it confirmed similar percentage increases will apply globally. September 2024 UpdateHow to Prepare for...