by Daniel Norris | Jan 10, 2025 | AI, Copilot, CRM, D365 Customer Service, Insights, What's new?
A strong knowledge base is the bedrock of successful Customer Service teams. Investing in it pays off by accelerating future case resolutions. But what if we could streamline the process of creating these resolutions? Enter Copilot’s Customer Knowledge... 
by Warren Butler | Jan 2, 2025 | Advice, AI, CRM, Insights
The beginning of a new year is an ideal opportunity to assess how well your CRM system meets your current needs and identify areas for improvement. Below, we’ve shared 15 suggestions, including usage tips, best practices, new features, and trends. Whether you are a... 
by Daniel Norris | Dec 12, 2024 | AI, Copilot, Insights, Power Platform
Imagine being able to create complex Dataverse tables for your applications in minutes instead of hours. With Copilot in Power Apps, this is now a reality. Administrators and consultants can save time and effort by generating tables with just a simple prompt, paving... 
by Warren Butler | Dec 6, 2024 | AI, Copilot, Insights, Portals, What's new?
Power Pages simplifies creating data-driven websites that enhance customer interactions and streamline processes. Microsoft recently unveiled a set of new Power Pages capabilities. In this article, we’ll examine how these personalise experiences and provide... 
by Warren Butler | Nov 27, 2024 | AI, Copilot, Digital Transformation, Insights, Power Platform, What's new?
If you are familiar with Microsoft Copilot, you’ll know its ability to draft emails and search for information. Microsoft has now introduced AI agents, which add extra automation to complete tasks and connect data. This article looks at how Copilot and agents work... 
by Warren Butler | Sep 18, 2024 | Advice, AI, Copilot, Digital Transformation, Insights, Power Platform
Imagine accelerating your business innovation and solving complex challenges faster than ever before. That’s the power of AI and low-code platforms. These tools are revolutionising how companies operate, making it quicker to innovate with technology. The...