Modernised Management of Assets, Services and Relationships
Does your team struggle with outdated software, isolated data and repetitive administration tasks?
We help facilities management providers modernise CRM by implementing Dynamics 365, a comprehensive database to centrally manage contracts, properties, assets, and other critical service records on a secure and scalable platform.
Our team will develop a solution that is customised to your facility management needs, integrating data and linking processes through intelligent workflows. By doing so, your team will have instant access and complete visibility of their accounts and managed services. Embedded data insights will empower informed decision-making to strengthen relationships and drive operational excellence.
How our solutions deliver for CRM Facilities Management
Simplified Processes
We’ll adapt Dynamics 365 workflows to model your processes and enable intelligent automation.
Our consultants can integrate Dynamics with your other systems to connect data, ensuring seamless processing so your teams can focus on high-value work.
Proactive Account Management
We will configure Dynamics 365 as your central hub for contract management and customer data visibility.
Triggered alerts will notify teams when emerging issues are detected so they can promptly act. By linking data and teams, service is delivered consistently and proactively without losing customers between systems.
Actionable Insights
We’ll help you uncover insights from your data to pinpoint opportunities for improvements and action.
Interactive visuals provide real-time visibility, helping you extract actionable insights and track critical metrics across your service contracts.
Mobile Access
We configure Dynamics 365 and connected business apps for instant mobile access to manage sites, contractors, and performance indicators.
Check a job or record status and update records from anywhere. Our solutions include integrated customer support, featuring case management, SLAs, escalations and routing.
Examples of contracts and processes we can help you manage
We can help you implement Dynamics 365 CRM for facilities management to manage any relationship and workflow relevant to your organisation. Examples can include site management, grounds maintenance, security services and more shown in the visual below.
Client Success Story
Mitie: Automation Delivers Service Excellence
By implementing a CRM system tailored by ServerSys, Mitie, a leading facilities management provider, gained a unified view of its customers and contracts across regions.
Automating surveys and performance reporting enabled proactive account management, faster issue resolution, and consistent service levels. This transformed Mitie’s engagement and operational performance to improve customer retention.
“From the start, ServerSys impressed us with their ‘can do, will do’ attitude. We bombarded them with ideas which they took in their stride. In just weeks, they configured a fully integrated call centre.”
Mark Hazelwood, Operations Director, Miworld at Mitie.
What you can expect
Highly experienced consultants who will help you achieve in weeks what others may take months to accomplish.
Transparent communications and a collaborative approach with a commitment to long-lasting partnership.
Rapid timelines with the aim of delivering quick wins.
Customised solutions to fit your unique needs, developed through a consultative, customer-centric approach.
Ongoing support to transfer knowledge.
Proficient problem solvers committed to helping you maximise Dynamics 365 and Power Platform capabilities.
Enquire Now
Bring your business together on one trusted platform. Dynamics 365 and the Microsoft Cloud will give you complete visibility to optimise operations and strengthen relationships. Contact us today to explore how we can tailor your solution and receive initial advice. We offer three easy ways to get in touch.
Call us now on 0203 884 3804
Email hello@serversys.com
Complete the contact form below, and we’ll follow up shortly.