The first 2025 release plans, detailing feature updates between April and September 2025, are now available.
2025 Release Wave 1 (RW1) for Microsoft Dynamics 365 and Power Platform will begin deployment to production environments from April 1st.
Contents
In this article, we’ve highlighted a selection of the announcements, including the latest Copilot and AI innovations across:
Because Microsoft releases cloud updates weekly, several features are already available in preview, so we’ve split each product into the following sections:
- New features available in production environments during 2025 RW1.
- Existing preview features and recent announcements that will be generally available in RW1.
- New features to be released in public preview during RW1.
This is article is based on the initial release plans published on January 23rd, but more features will undoubtedly be announced between now and September. Also, as Microsoft adjusts its release schedule, some timings may change.
Power Platform
New Features with General Availability in 2025 Release Wave 1
Find records and filter views using natural language
You’ll be able to simplify the process to find, filter and sort records in grids by using Copilot to describe your criteria. Using a natural language prompt in a new Copilot box above the grid could save time to personalise your views and find records, compared to existing controls.
(Public Preview available now – General Availability April)
Select columns to download on mobile devices
You can manually choose which table columns are available for offline use in mobile apps or opt for the suggested columns. By selecting fewer columns for offline access, time can be saved with faster downloads.
(PP available now – GA April)
Create solutions with Copilot Plan Designer
Copilot can assist by building complete solutions consisting of multiple elements, including apps and flows, to meet a specific requirement.
By describing your business problem and providing additional context, Copilot will suggest a data model, recommend new apps and propose automation. Starting with an initial prompt and by offering supporting information, Copilot can potentially transform your solution creation process by reducing manual effort and saving time. Watch an introductory video.
(PP available now – GA September)
Improved form-fill assistance
Form fill assistance offers AI-generated suggestions for fields based on frequently used data or copied text to reduce manual data entry. This improvement will enable you to upload knowledge documents that help Copilot provide better suggestions. For example, the Microsoft Ignite 2024 event featured an example (below) of an auto-populated form from an uploaded document.
(PP February – GA April)
Add an AI record summary
Copilot provides record summaries on many Dynamics 365 tables, including leads and accounts. This update enables summaries to be added to any table by selecting relevant fields that generate highlights for users.
(PP available now – GA April)
Visualise view data with Copilot
Power BI visuals can already be created from grid views, but this update will offer faster insights by translating tabular data into a chart to help to understand patterns and trends. Select a button to create a chart, interact with data, personalise the format and copy or share.
(PP March – GA April)
Create generative actions in cloud flows
You will be able to describe the objective of your process in natural language, allowing AI to create an automation plan to achieve it. You can refine the plan, adjust elements, and validate how the objective will be accomplished. Once the automation plan is implemented, you can review individual flows and analytics to assess performance.
(PP available now – GA April)
GA for Existing Preview Features and Recent Announcements
This section lists new Power Platform features anticipated to be generally available in 2025 RW1, which Microsoft previously announced and those already available in public preview.
New and Power Platform Admin Center
The new admin center will be generally available in the next release wave. Featuring a refreshed look, the new UI organises pages into logical groups for managing tenant assets, including deployment, monitoring, licensing, and support.
(PP available now – GA May)
Mask fields with column-level security
This feature masks sensitive fields and prevents bulk exports to protect data. Users can be granted permission to view masked data one record at a time, and privileges can be granted that allow certain users to access these fields without restriction.
(PP available now – GA April)
Enhanced file upload for Power Pages websites
This update will enable website users to upload larger files using SharePoint storage and utilise drag-and-drop controls. Enhanced security will be ensured through malware scans when documents are attached.
(GA June)
Power Platform New Public Previews
Secure data using filtered views
This will enable admins to define security using field values within filtered views to control record-level access precisely. As an alternative to role-based security, access permissions can also be determined based on entries in a specific column.
(PP April)
Draft Power Pages content with Copilot
Describe the required content using natural language for a section on a page, and Copilot will provide an editable draft.
(PP April)
Dynamics 365 Sales
New Features with General Availability in 2025 Release Wave 1
Sales Qualification Agent
This is one of several prebuilt autonomous agents for Dynamics 365 to increase scale and leverage AI efficiencies. The Sales Qualification Agent will autonomously qualify leads and suggest actions, helping sellers focus more on customer interactions. It combines three agents to build a qualified pipeline more efficiently.
A research agent uses internal and public data to decide whether to recommend engagement with a lead. For example, this may uncover leads for existing accounts from service interactions or case history, which indicate a new requirement.
The prioritisation agent assesses the strength of the data and signals to identify leads with the highest likelihood to close.
An engagement agent creates a personalised email to engage the lead, using the data gathered by the research agent to maximise response rates.
Watch an overview of the Sales Qualification Agent.
(Public Preview March – General Availability April)
The sales qualification agent development roadmap includes automated and dynamic follow-ups based on responses. For example, the agent will detect and understand out-of-office responses to follow-up when the prospect is expected to be available.
Automated intent analysis will also be available to preview during Release Wave 1 to help prioritise and route leads. This includes auto-response classification by intent, automatic disqualification of no/low-interest responses, and routing messages identified as service requests.
This feature will also introduce custom tone creation, enabling sellers to define their voice to ensure consistency in AI-generated emails.
Fine-tuning will help the sales qualification agent make informed decisions, increasing effectiveness. This includes specifying external web resources, third-party platforms, and first-party data sources for qualification and prioritisation.
These additional Sales Qualification Agent capabilities are listed for public preview in April.
Dynamics 365 Customer Insights – Journeys
New Features with General Availability in 2025 Release Wave 1
Export marketing data for custom reporting
This will allow you to securely export your engagement data, including email opens and clicks, from Customer Insights – Journeys to your preferred storage for use with your reporting system.
(Public Preview February – General Availability April)
Re-enter one-time dynamic segment journeys
In some scenarios, you might want to allow audience members to repeat a one-time journey if they qualify for that lifecycle condition multiple times.
Previously, participants were blocked from re-entering these journeys, but a new checkbox will enable contacts to re-join each time they meet the dynamic segment conditions.
(PP February – GA April)
Respect quiet times based on location/time zone
The quiet times feature is being extended to allow rules for different regions regarding when people shouldn’t be contacted. For example, your journey could set separate quiet times that align with European or North American time zones using defined fields such as country or state.
(GA April)
Pause and resume journeys
You may need to pause campaigns in response to unexpected events that require a temporary halt in outreach communications. Instead of stopping a campaign and manually adjusting the audience, this will feature offers the option of pausing a journey to prevent new customers from entering the journey.
(GA April)
GA for Existing Preview Features and Recent Announcements
Wait on segment membership to trigger journey steps
This feature allows progress within a journey to pause until a specific segment membership rule is met, helping drive more targeted and responsive interactions. Segments can be used as conditions in branching steps, including a waiting period for segment inclusion. Subsequent actions can be defined based on whether customers join the segment.
(PP February – GA April)
Power Pages events portal
This new template will simplify the quick deployment of portals for events where prospective attendees can access event details and register. Your portal can be created using Customer Insights and customised with Power Pages Studio. Event portals can be published using Power Pages hosting or integrated into your existing CMS using a Javascript code snippet or the new event API.
(PP February – GA April)
Event wait list
You can enable waitlist registrations to maximise event attendance and ensure spots are filled if registrants cancel. Prospective attendees can be placed on a waitlist when your events reach capacity. If a slot opens, the system auto-registers the next person on the waitlist, sending them confirmation and personalised event information.
(PP March – GA May)
Create journeys using Copilot
Build personalised journeys using natural language in Customer Insights to describe your sequence. Generative AI uses your prompt to prepare the journey and provides a summary.
(PP available now – GA April)
Handoff to sales within journeys
This long-standing preview creates sales-related activities and records within a journey flow. Marketing teams can trigger phone calls and other actions during journeys so prospects and customers receive personalised attention as they engage. Additionally, lead records can be generated based on recipient interactions within the context of a journey.
(PP available now – GA April)
Capture form detail without updating your data model
Easily gather customer information by creating questions in the form editor without needing to set new custom attributes for leads or contacts. Instead, you can capture extra or temporary data like meal preferences using custom fields. Responses are stored with the form submission, allowing direct access without cluttering your database.
(PP March – GA May)
New Public Preview for Customer Insights – Journeys
Pre/Post-Event Communications
This update will include templates for multi-channel event journeys and allow management of all communications within the event planning module to improve event coordination.
(PP April)
Dynamics 365 Customer Service
New Features with General Availability in 2025 RW1
Case Management Agent
To save time, the Case Management Agent automates the creation of cases and their associated details during live chats and emails.
Service representatives can use the agent to update case fields as conversations progress. Additionally, when an email is converted into a case through automatic record creation rules, the necessary information from the email is automatically populated. The agent also helps ensure the case remains updated, using information from new emails.
The Case Management Agent will facilitate team collaboration through prompts, identify experts, and summarise cases for quick understanding. It will also track cases that need attention, send follow-up emails based on SLAs, and either resolve cases or alert representatives upon customer response, enhancing case creation and closure while reducing handling time.
Watch an introductory overview.
(Public Preview February – General Availability April)
Timeout rules to override SLA action
If service reps are on holiday, need more response time, or want to transfer a conversation to a different queue, you will be able to turn off each automated action. Also, admins can add more settings, such as actions and trigger events, to configure the timeout rules.
(GA April)
Configure session limits in Customer Service Workspace
The session limit allows administrators to set the maximum number of sessions that customer service representatives can use in the Customer Service workspace, ranging from three to nine, with nine being the default.
(PP February – GA June)
Inbox view for service reps
This will help your customer service representatives view all their work items in a consolidated inbox where representatives can see all their tasks. By default, this inbox view will be enabled for out-of-the-box and newly created representative profiles. Admins can set up personal views on a grid page, which representatives can add to their inbox.
(GA April)
GA for Existing Preview Features and Recent Announcements
Knowledge Management Agent
The Customer Knowledge Management Agent collects information in real-time as service representatives close cases, swiftly transforming case data, such as emails and notes, into usable knowledge articles.
The agent drafts an article that addresses gaps, checking your Dynamics 365 knowledge base to determine whether a new article is necessary. Agent articles can be automatically published or routed to supervisors for review and editing, depending on their configuration rules. Read more
(PP available now – GA April)
Use Copilot Studio for surveys
AI-powered survey agents in Dynamics 365 Customer Service offer the prospect of modernised feedback management processes. These agents use Copilot Studio to gather feedback across channels, configure contextual actions, and present summarised insights to supervisors. The unified process allows easy survey creation using predefined templates, streamlining feedback collection and responses.
(PP available now – GA April)
New D365 Customer Service Public Preview
Copilot email template recommendations
Copilot email assist will suggest relevant email templates, reducing the need for customer service representatives to search manually. Template suggestions are based on a custom prompt in the email assist card when replying to customers.
(PP April)
These are just a selection of the many updates in Release Wave 1 for Power Platform and D365. You can access the complete release plans on Microsoft Learn.
To stay updated with further announcements and changes, we recommend checking the Microsoft Release Planner.
