by Warren Butler | May 29, 2024 | Advice, CRM, Insights
Have you ever hit an unexpected roadblock with Dynamics 365? This scenario can quickly happen because while Dynamics packs powerful tools, unlocking its full potential requires more than technology – it needs the right people behind it. Working with expert... 
by Warren Butler | May 24, 2024 | CRM, D365 Customer Service, Dynamics Features, Insights
Imagine reaching out for customer service and being greeted every time with the understanding and response of a professional that feels tailor-made to your query. Unfortunately, the reality can often fall short. Customers frequently face long waits, inconsistent... 
by Warren Butler | May 23, 2024 | CRM, Digital Transformation, Dynamics Features, Insights
Trade associations face unique challenges distinguishing them from other membership and non-profit organisations. These include balancing member needs and advancing industry goals. Digital transformation makes it easier for trade associations to quickly adapt and... 
by Warren Butler | May 21, 2024 | Advice, AI, Digital Transformation, Insights
In navigating the evolving workplace landscape, the 2024 Work Trend Index Annual Report, presented by Microsoft and LinkedIn, offers fresh insights into integrating Artificial Intelligence (AI). The report draws on extensive research, including a survey engaging over... 
by Daniel Norris | May 15, 2024 | Advice, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Insights
As a trusted Dynamics 365 Partner, we understand that diving into this powerful suite of applications can be overwhelming, especially with all the specific terminology. To help you navigate, we’ve created a terminology cheat sheet of common terms and concepts you’re... 
by Warren Butler | May 10, 2024 | CRM, Digital Transformation, Insights, Success Stories
We’re delighted to unveil a case study showcasing our partnership with Hill Dickinson, a leading global commercial law firm. Discover how our collaboration has supported Hill Dickinson’s digital transformation ambitions, utilising the strengths of...