by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft has announced that the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) will be deprecated on 30 June 2025. Before this, it will remove the social posting and LinkedIn lead generation capabilities... 
by Warren Butler | Aug 12, 2024 | Insights, Power Platform, What's new?
Are you struggling to keep on top of your automations as more workflows are run in Power Automate? You’re not alone. The amount of automation data can easily overwhelm administrators, leaving your searching for clarity. The new Automation Center in Power... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary... 
by Warren Butler | Aug 2, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
The long-awaited double opt-in feature for real-time journeys is available to preview in Dynamics 365 Marketing and Customer Insights – Journeys, which Microsoft says will be generally available from October. In this article, we will examine the key points of... 
by Daniel Norris | Jul 30, 2024 | Advice, Digital Transformation, Insights, Power Platform
With a low-code platform, Power Apps shortcut lengthy development cycles and eliminate the need for highly skilled technical teams to create applications. This platform provides agility with data-driven applications that can scale quickly. With its low code tools,... 
by Warren Butler | Jul 29, 2024 | AI, Copilot, CRM, D365 Sales, Dynamics Features, Insights
You don’t need to be a wizard in prompt engineering to wield the power of AI in Dynamics 365. Meaningful insights and time-saving benefits can start with a simple prompt. If you are new to Copilot in Dynamics 365 or unsure how it can help, this article showcases...