by Daniel Norris | Oct 23, 2024 | Advice, CRM, Insights, Security, Storage
Outdated audit settings can create critical gaps in compliance and data security, exposing your organisation to unnecessary risks. The consequences of inadequate auditing can be severe, potentially leading not only to legal repercussions but also to reputational... 
by Warren Butler | Oct 17, 2024 | Dynamics Features, Insights, Power Platform, What's new?
In the 2024 Release Wave 2, various grid views include additional colours with columns highlighting option set values. For example, the Status and Status Reason columns in the cases grid below are formatted with colours for each option value. Several clients have... 
by Warren Butler | Oct 11, 2024 | Advice, CRM, Insights
Did you know that at least a third of CRM projects fail to meet their goals? User resistance often creates the main barrier, with manual data entry presenting a significant hurdle for CRM users. The key to successful digital adoption lies in understanding that... 
by Warren Butler | Oct 10, 2024 | Dynamics Features, Insights, What's new?
Microsoft has made an important change to the feature release frequency for model-driven apps, including Dynamics 365. Previously, many new and updated features for model-driven apps were released in twice-yearly (semi-annual) update waves. Microsoft has now... 
by Daniel Norris | Oct 7, 2024 | CRM, D365 Marketing, Insights, What's new?
Marketers depend on accuracy when gaining meaningful insights from email campaigns. Click bots are a vital security tool used by organisations to detect spam and cyber security threats. However, they pose a significant challenge to marketing teams, potentially skewing... 
by Daniel Norris | Sep 26, 2024 | Advice, CRM, Insights, Storage
Behind every successful customer experience is a dedicated support team, working tirelessly to resolve issues and enhance systems. Providing exceptional customer support goes beyond fixing issues—it’s about collaboration, transparency and continuous improvement. We...