by Daniel Norris | Feb 23, 2024 | CRM, Dynamics Features, Insights
In the fast-paced world of business, businesses often find that gathering meaningful feedback from customers feels like chasing a moving target. When organisations try to collect feedback, multiple data silos pose another problem, making it challenging for them to see... 
by Warren Butler | Feb 22, 2024 | D365 Customer Service, Dynamics Features, Insights, What's new?
The latest release wave plans for Dynamics 365 have been published, giving us a roadmap of features that will be available to deploy or preview in 2024. In this post, we’ve shared our highlights of the recent updates for Dynamics 365 Customer Service, including... 
by Warren Butler | Feb 16, 2024 | D365 Sales, Dynamics Features, Insights
Navigating the intricate landscape of sales and CRM can be daunting. However, with connected technology, efficiency becomes the new standard. That’s where the integration with LinkedIn Sales Navigator and Microsoft Dynamics 365 Sales truly excels. Sellers can... 
by Daniel Norris | Feb 15, 2024 | D365 Sales, Dynamics Features, Insights
An efficient sales process is the cornerstone of streamlined, scalable growth. However, process inconsistencies can occur when sales teams grow or because of gaps in training or documentation. To address these challenges, sequences in Dynamics 365 Sales provide... 
by Warren Butler | Feb 13, 2024 | Insights, Portals, Power Platform, What's new?
With the latest array of preview features and enhancements, Microsoft continues to extend Power Pages. Launched in 2023, Power Pages is a secure and enterprise-grade platform. This empowers organisations with a low code solution to create and manage process-driven... 
by Warren Butler | Feb 9, 2024 | Advice, CRM, Insights
Both Salesforce and Microsoft Dynamics 365 dominate the CRM market, each with similar robust features that can propel business growth. As a Microsoft partner, we can’t claim to provide an unbiased comparison between Dynamics and Salesforce. However, in this post...