by Daniel Norris | Dec 4, 2024 | Advice, CRM, D365 Marketing, Insights
Ready to elevate your event management? The Dynamics 365 Customer Insights events planner leverages automation through Real-Time Journeys to ensure smooth events. Events have diverse goals and are delivered through a mix of mediums. Thankfully, the Customer Insights... 
by Warren Butler | Nov 29, 2024 | D365 Marketing, Dynamics Features, Insights, What's new?
Numerous updates enhanced the capabilities of the real-time journeys module in D365 Customer Insights in the latter half of 2024. Below, we’ve listed our favourites, shared a demonstration, and highlighted upcoming features due in early 2025. Add Multiple Segments to... 
by Warren Butler | Nov 27, 2024 | AI, Copilot, Digital Transformation, Insights, Power Platform, What's new?
If you are familiar with Microsoft Copilot, you’ll know its ability to draft emails and search for information. Microsoft has now introduced AI agents, which add extra automation to complete tasks and connect data. This article looks at how Copilot and agents work... 
by Warren Butler | Nov 21, 2024 | Dynamics Features, Insights, What's new?
Boost your productivity with new grid enhancements for Dynamics 365 and model-driven Power Apps. These updates will help you navigate grids faster, customise views and gain insights, saving time and improving decision-making. In this article, we summarise the latest... 
by Warren Butler | Nov 14, 2024 | Dynamics Features, Insights, Power Platform
Microsoft periodically updates the list of features and capabilities it intends to remove from Dynamics 365 apps and the Power Platform. These deprecations mean that Microsoft plans to remove the functionality from a future release. During the deprecated period, the... 
by Warren Butler | Nov 7, 2024 | Advice, Insights, Security
Imagine a critical business process grinding to a halt because of an overlooked detail. If your client secrets in Microsoft Dynamics 365 expire, that could be the reality. These digital keys support API integrations with ERP applications and external data services,...