by Daniel Norris | Oct 7, 2024 | CRM, D365 Marketing, Insights, What's new?
Marketers depend on accuracy when gaining meaningful insights from email campaigns. Click bots are a vital security tool used by organisations to detect spam and cyber security threats. However, they pose a significant challenge to marketing teams, potentially skewing... 
by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Marketing teams are faced with a common challenge. How do you ensure that your customers receive tailored experiences that align with your objectives? Their goal is to maximise engagement which they can do by gaining valuable customer feedback and testing different... 
by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft has announced that the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) will be deprecated on 30 June 2025. Before this, it will remove the social posting and LinkedIn lead generation capabilities... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary... 
by Warren Butler | Aug 2, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
The long-awaited double opt-in feature for real-time journeys is available to preview in Dynamics 365 Marketing and Customer Insights – Journeys, which Microsoft says will be generally available from October. In this article, we will examine the key points of... 
by Warren Butler | Jul 19, 2024 | Copilot, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Dynamics Features, Insights, Power Platform, What's new?
On 16th July, Microsoft unveiled its 2024 Release Wave 2 plans detailing the latest features planned for release between October 2024 and March 2025. We’re excited to see what’s coming soon and looking forward to testing the new features. In this article,...