by Daniel Norris | Dec 4, 2024 | Advice, CRM, D365 Marketing, Insights
Ready to elevate your event management? The Dynamics 365 Customer Insights events planner leverages automation through Real-Time Journeys to ensure smooth events. Events have diverse goals and are delivered through a mix of mediums. Thankfully, the Customer Insights... 
by Warren Butler | Nov 29, 2024 | D365 Marketing, Dynamics Features, Insights, What's new?
Numerous updates enhanced the capabilities of the real-time journeys module in D365 Customer Insights in the latter half of 2024. Below, we’ve listed our favourites, shared a demonstration, and highlighted upcoming features due in early 2025. Add Multiple Segments to... 
by Daniel Norris | Oct 7, 2024 | CRM, D365 Marketing, Insights, What's new?
Marketers depend on accuracy when gaining meaningful insights from email campaigns. Click bots are a vital security tool used by organisations to detect spam and cyber security threats. However, they pose a significant challenge to marketing teams, potentially skewing... 
by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Marketing teams are faced with a common challenge. How do you ensure that your customers receive tailored experiences that align with your objectives? Their goal is to maximise engagement which they can do by gaining valuable customer feedback and testing different... 
by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft has announced that the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) will be deprecated on 30 June 2025. Before this, it will remove the social posting and LinkedIn lead generation capabilities... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary...