by Daniel Norris | Dec 1, 2023 | Advice, CRM, Insights
A CRM system is only as powerful as the leadership guiding it. Without strategic oversight and advocacy, potential deteriorates into wasted budgets and frustrated teams. Effective CRM leadership unlocks extraordinary transformation By implementing customer-centric... 
by Daniel Norris | Nov 8, 2023 | Advice, CRM, Insights
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Poor-quality data misguides decisions with inaccurate assumptions and flawed insights instead of streamlining operations. The downstream costs include wasted budgets, frustrated... 
by Daniel Norris | Nov 6, 2023 | D365 Marketing, Insights, What's new?
Microsoft renamed the Dynamics 365 Marketing module in September to Dynamics 365 Customer Insights. This was to bring Marketing and the Customer Insights attachment closer together, which brings deeper insights to your communications. You can read the Frequently Asked... 
by Daniel Norris | Oct 18, 2023 | Advice, Insights
With climate change an existential threat, most organisations strive to adapt their operations to reduce environmental impact. Innovating through technology is an effective way to make these changes and achieve sustainability goals. By optimising processes, enabling... 
by Daniel Norris | Oct 7, 2023 | AI, Copilot, Dynamics Features, Insights, What's new?
Microsoft Dynamics 365 Copilot integrates AI capabilities directly within applications to assist employees and optimise workflows. Early data from Microsoft’s Word Trend Index research reveals that 70% of early Copilot users said they were more productive. 68%... 
by Daniel Norris | Jul 11, 2023 | Advice, CRM, Digital Transformation, Dynamics Features, Insights
To effectively retain customers, businesses need robust tools and strategies that allow them to understand their customers, engage with them on a personal level, and deliver exceptional experiences. Dynamics 365 is a powerful platform for businesses to harness...