by Daniel Norris | Dec 1, 2023 | Advice, CRM, Insights
A CRM system is only as powerful as the leadership guiding it. Without strategic oversight and advocacy, potential deteriorates into wasted budgets and frustrated teams. Effective CRM leadership unlocks extraordinary transformation By implementing customer-centric... 
by Daniel Norris | Nov 8, 2023 | Advice, CRM, Insights
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Poor-quality data misguides decisions with inaccurate assumptions and flawed insights instead of streamlining operations. The downstream costs include wasted budgets, frustrated... 
by Daniel Norris | Jul 11, 2023 | Advice, CRM, Digital Transformation, Dynamics Features, Insights
To effectively retain customers, businesses need robust tools and strategies that allow them to understand their customers, engage with them on a personal level, and deliver exceptional experiences. Dynamics 365 is a powerful platform for businesses to harness... 
by Daniel Norris | Jul 2, 2023 | Advice, CRM, D365 Customer Service, Dynamics Features, Insights
Microsoft Dynamics 365 Customer Service offers a comprehensive solution to help organisations meet and exceed customer expectations. With its robust features and capabilities, Dynamics 365 Customer Service enables businesses to streamline their support processes. You... 
by Daniel Norris | May 23, 2023 | Advice, CRM, Insights
Are you considering implementing Dynamics 365 CRM for your organisation? In this post, we’ll guide you through the process of choosing the best partner for your project. Implementing a Dynamics solution requires a strategic approach aligned with your specific... 
by Daniel Norris | May 22, 2023 | Advice, CRM, Insights
Implementing Dynamics 365 CRM is an exciting endeavour that promises to streamline processes, enhance customer relationships, and drive business growth. However, this transformational journey is not without its challenges. In this article, we will explore some of the...