by Warren Butler | May 24, 2024 | CRM, D365 Customer Service, Dynamics Features, Insights
Imagine reaching out for customer service and being greeted every time with the understanding and response of a professional that feels tailor-made to your query. Unfortunately, the reality can often fall short. Customers frequently face long waits, inconsistent... 
by Warren Butler | May 23, 2024 | CRM, Digital Transformation, Dynamics Features, Insights
Trade associations face unique challenges distinguishing them from other membership and non-profit organisations. These include balancing member needs and advancing industry goals. Digital transformation makes it easier for trade associations to quickly adapt and... 
by Daniel Norris | May 15, 2024 | Advice, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Insights
As a trusted Dynamics 365 Partner, we understand that diving into this powerful suite of applications can be overwhelming, especially with all the specific terminology. To help you navigate, we’ve created a terminology cheat sheet of common terms and concepts you’re... 
by Warren Butler | May 10, 2024 | CRM, Digital Transformation, Insights, Success Stories
We’re delighted to unveil a case study showcasing our partnership with Hill Dickinson, a leading global commercial law firm. Discover how our collaboration has supported Hill Dickinson’s digital transformation ambitions, utilising the strengths of... 
by Daniel Norris | May 8, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Businesses use various strategies to collect contact details on their websites capture forms. But how is this collected in their CRM? One way might be to manually transfer the details from one system to another or implement a custom workflow to process... 
by Warren Butler | Apr 24, 2024 | Advice, CRM, Digital Transformation, Insights, Power Platform
For membership-based organisations facing declining engagement, digital transformation offers a direct path to revitalising member loyalty and retention. Yet, many find themselves trapped in outdated technology and modes of operation, unable to break free and fully...