by Warren Butler | Jun 21, 2024 | Copilot, CRM, Dynamics Features, Insights, Power Platform, Storage
Microsoft Dynamics 365 and Power Apps administrators continuously optimise their environments and seek ways to minimise storage costs. However, a new challenge now lurks within the tools designed to enhance productivity: the accumulation of Copilot transcripts. This... 
by Warren Butler | Jun 18, 2024 | CRM, D365 Sales, Dynamics Features, Insights
Conversation Intelligence transcribes calls and analyses sentiment and behavioural styles to provide insights within Dynamics 365 Sales. In this article, discover how the Conversation Intelligence feature helps sellers and sales managers improve performance.... 
by Warren Butler | Jun 13, 2024 | CRM, D365 Sales, Dynamics Features, Insights
Microsoft Dynamics 365’s integration with Outlook stands out as one of its most powerful features by simplifing data capture and improving time management. In this article, we dive into the essentials of using the Dynamics 365 App for Outlook. To learn more... 
by Daniel Norris | Jun 4, 2024 | Advice, CRM, Insights
Is your Dynamics 365 partner a catalyst for success or a roadblock to progress? Let’s explore the constraints to see if it might be worth evaluating your partnership. Microsoft Dynamics 365 is a powerful platform that can transform your business operations, but are... 
by Warren Butler | May 29, 2024 | Advice, CRM, Insights
Have you ever hit an unexpected roadblock with Dynamics 365? This scenario can quickly happen because while Dynamics packs powerful tools, unlocking its full potential requires more than technology – it needs the right people behind it. Working with expert... 
by Warren Butler | May 24, 2024 | CRM, D365 Customer Service, Dynamics Features, Insights
Imagine reaching out for customer service and being greeted every time with the understanding and response of a professional that feels tailor-made to your query. Unfortunately, the reality can often fall short. Customers frequently face long waits, inconsistent...