by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Marketing teams are faced with a common challenge. How do you ensure that your customers receive tailored experiences that align with your objectives? Their goal is to maximise engagement which they can do by gaining valuable customer feedback and testing different... 
by Warren Butler | Aug 20, 2024 | CRM, Dynamics Features, Insights
Many prefer to enable dark mode when using apps for reasons ranging from health and comfort to aesthetic preferences or practical advantages like battery life savings. Dark mode isn’t officially supported in Dynamics 365 or other model-driven Power Apps, but... 
by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft has announced that the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) will be deprecated on 30 June 2025. Before this, it will remove the social posting and LinkedIn lead generation capabilities... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary... 
by Warren Butler | Aug 2, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
The long-awaited double opt-in feature for real-time journeys is available to preview in Dynamics 365 Marketing and Customer Insights – Journeys, which Microsoft says will be generally available from October. In this article, we will examine the key points of... 
by Warren Butler | Jul 29, 2024 | AI, Copilot, CRM, D365 Sales, Dynamics Features, Insights
You don’t need to be a wizard in prompt engineering to wield the power of AI in Dynamics 365. Meaningful insights and time-saving benefits can start with a simple prompt. If you are new to Copilot in Dynamics 365 or unsure how it can help, this article showcases...