by Warren Butler | Jul 29, 2024 | AI, Copilot, CRM, D365 Sales, Dynamics Features, Insights
You don’t need to be a wizard in prompt engineering to wield the power of AI in Dynamics 365. Meaningful insights and time-saving benefits can start with a simple prompt. If you are new to Copilot in Dynamics 365 or unsure how it can help, this article showcases... 
by Warren Butler | May 21, 2024 | Advice, AI, Digital Transformation, Insights
In navigating the evolving workplace landscape, the 2024 Work Trend Index Annual Report, presented by Microsoft and LinkedIn, offers fresh insights into integrating Artificial Intelligence (AI). The report draws on extensive research, including a survey engaging over... 
by Warren Butler | Mar 14, 2024 | Advice, AI, Digital Transformation, Insights, Power Platform
Artificial Intelligence is increasingly seen as the way to solve many operational challenges. Its appeal is undeniable, and tales of its transformative impact may regularly appear in your LinkedIn feed. It’s tempting to believe that AI alone can unlock a... 
by Warren Butler | Mar 13, 2024 | AI, CRM, D365 Customer Service, Digital Transformation, Dynamics Features, Insights
In the quest for enhanced productivity and superior customer experiences, Microsoft Copilot for Service has emerged as a transformative solution powered by generative AI. Copilot is powered by your data in Dynamics 365 CRM and other trusted sources, enabling service... 
by Warren Butler | Feb 1, 2024 | AI, Copilot, D365 Sales, Insights, Licensing
Sellers face multiple challenges, from time constraints in juggling customer interactions to efficiently managing their sales pipeline. As Copilot gains traction amongst sales teams to address these challenges, Microsoft has announced additional capabilities to... 
by Warren Butler | Jan 23, 2024 | AI, Copilot, Insights, Portals, Power Platform, What's new?
Does this sound familiar? A customer visits a web portal looking for information, but gets lost in a maze of pages and documentation. With increased expectations for information accessibility and search efficiency, it’s no wonder that traditional search methods...