by Warren Butler | Mar 14, 2024 | Advice, AI, Digital Transformation, Insights, Power Platform
Artificial Intelligence is increasingly seen as the way to solve many operational challenges. Its appeal is undeniable, and tales of its transformative impact may regularly appear in your LinkedIn feed. It’s tempting to believe that AI alone can unlock a... 
by Warren Butler | Mar 13, 2024 | AI, CRM, D365 Customer Service, Digital Transformation, Dynamics Features, Insights
In the quest for enhanced productivity and superior customer experiences, Microsoft Copilot for Service has emerged as a transformative solution powered by generative AI. Copilot is powered by your data in Dynamics 365 CRM and other trusted sources, enabling service... 
by Warren Butler | Mar 5, 2024 | D365 Customer Service, Insights, Licensing
Are you paying too much for your Dynamics 365 Customer Service licenses? Unlock the full potential without overpaying. Dynamics 365 Customer Service offers Enterprise and Professional options for licensing. It’s critical to understand these options whether... 
by Warren Butler | Feb 29, 2024 | Advice, Copilot, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Digital Transformation, Dynamics Features, Insights, Licensing, Power Platform, Security, Storage
Whether you’ve just implemented Microsoft Dynamics 365 or if your organisation has used the system for several years, this post shares ideas to help you level up performance. As a Dynamics and Microsoft Power Platform partner, ServerSys is here to help you make the... 
by Warren Butler | Feb 22, 2024 | D365 Customer Service, Dynamics Features, Insights, What's new?
The latest release wave plans for Dynamics 365 have been published, giving us a roadmap of features that will be available to deploy or preview in 2024. In this post, we’ve shared our highlights of the recent updates for Dynamics 365 Customer Service, including...