by Warren Butler | Mar 22, 2024 | Dynamics Features, Insights, Portals, Power Platform
There isn’t a dedicated Dynamics-branded portal product, but Dynamics 365 seamlessly integrates with Microsoft-powered websites, paving the way for increased engagement and streamlined processes. Over time, Dynamics 365 web portals have been known by different... 
by Warren Butler | Mar 19, 2024 | Advice, Digital Transformation, Insights, Power Platform
Imagine your business operations running smoother than ever: empowered team members and efficient management of routine tasks. Digital transformation promises this new reality. It rethinks the use of technology, people, and processes to elevate performance. At the... 
by Warren Butler | Mar 14, 2024 | Advice, AI, Digital Transformation, Insights, Power Platform
Artificial Intelligence is increasingly seen as the way to solve many operational challenges. Its appeal is undeniable, and tales of its transformative impact may regularly appear in your LinkedIn feed. It’s tempting to believe that AI alone can unlock a... 
by Warren Butler | Mar 13, 2024 | AI, CRM, D365 Customer Service, Digital Transformation, Dynamics Features, Insights
In the quest for enhanced productivity and superior customer experiences, Microsoft Copilot for Service has emerged as a transformative solution powered by generative AI. Copilot is powered by your data in Dynamics 365 CRM and other trusted sources, enabling service... 
by Warren Butler | Mar 5, 2024 | D365 Customer Service, Insights, Licensing
Are you paying too much for your Dynamics 365 Customer Service licenses? Unlock the full potential without overpaying. Dynamics 365 Customer Service offers Enterprise and Professional options for licensing. It’s critical to understand these options whether...