by Warren Butler | Jan 6, 2025 | Insights, Power Platform, Storage, What's new?
Accidentally deleting one or more Dynamics 365 records is a dreaded experience. Deleting an account is particularly harmful because it triggers cascading behaviour that removes contacts, leads, activities, and other related records. Recovering records deleted in error... 
by Warren Butler | Jan 2, 2025 | Advice, AI, CRM, Insights
The beginning of a new year is an ideal opportunity to assess how well your CRM system meets your current needs and identify areas for improvement. Below, we’ve shared 15 suggestions, including usage tips, best practices, new features, and trends. Whether you are a... 
by Warren Butler | Dec 17, 2024 | Insights, Power Platform, Uncategorized
📅 Tuesday, 28th January 2025 🕒 2:00 – 2:30 PM GMT 📊 Webinar Register Now Discover how to increase the value of your business data with visuals that reveal actionable insights to drive confident decisions. By attending this webinar presentation, you’ll see... 
by Warren Butler | Dec 6, 2024 | AI, Copilot, Insights, Portals, What's new?
Power Pages simplifies creating data-driven websites that enhance customer interactions and streamline processes. Microsoft recently unveiled a set of new Power Pages capabilities. In this article, we’ll examine how these personalise experiences and provide... 
by Warren Butler | Nov 29, 2024 | D365 Marketing, Dynamics Features, Insights, What's new?
Numerous updates enhanced the capabilities of the real-time journeys module in D365 Customer Insights in the latter half of 2024. Below, we’ve listed our favourites, shared a demonstration, and highlighted upcoming features due in early 2025. Add Multiple Segments to...