by Daniel Norris | Feb 28, 2024 | CRM, Digital Transformation, Dynamics Features, Insights, Power Platform
Businesses of all shapes and sizes need to evolve their digital systems to meet market demands in order to survive. Organisations require agility to stay competitive, as being the first mover often leads to market leadership. With this relentless pace of change,... 
by Daniel Norris | Feb 23, 2024 | CRM, Dynamics Features, Insights
In the fast-paced world of business, businesses often find that gathering meaningful feedback from customers feels like chasing a moving target. When organisations try to collect feedback, multiple data silos pose another problem, making it challenging for them to see... 
by Daniel Norris | Feb 15, 2024 | D365 Sales, Dynamics Features, Insights
An efficient sales process is the cornerstone of streamlined, scalable growth. However, process inconsistencies can occur when sales teams grow or because of gaps in training or documentation. To address these challenges, sequences in Dynamics 365 Sales provide... 
by Daniel Norris | Jan 25, 2024 | D365 Sales, Dynamics Features, Insights
Last year, Microsoft unveiled an enhanced Organisation Chart for the Dynamics 365 Sales Hub. This builds on the legacy Org Chart feature with enhanced functionality, providing a user-friendly visual hierarchy of decision-makers. Using the drag-and-drop interface, you... 
by Daniel Norris | Jan 5, 2024 | AI, Copilot, D365 Marketing, Dynamics Features, Insights
Discover the practical advantages of AI-powered enhancements for Dynamics 365 Marketing and Customer Insights with Copilot. In this article, we’ll cover how Microsoft Copilot’s capabilities help marketers save valuable time and create effective campaigns. These...