by Daniel Norris | Oct 7, 2023 | AI, Copilot, Dynamics Features, Insights, What's new?
Microsoft Dynamics 365 Copilot integrates AI capabilities directly within applications to assist employees and optimise workflows. Early data from Microsoft’s Word Trend Index research reveals that 70% of early Copilot users said they were more productive. 68%... 
by Daniel Norris | Jul 11, 2023 | Advice, CRM, Digital Transformation, Dynamics Features, Insights
To effectively retain customers, businesses need robust tools and strategies that allow them to understand their customers, engage with them on a personal level, and deliver exceptional experiences. Dynamics 365 is a powerful platform for businesses to harness... 
by Daniel Norris | Jul 2, 2023 | Advice, CRM, D365 Customer Service, Dynamics Features, Insights
Microsoft Dynamics 365 Customer Service offers a comprehensive solution to help organisations meet and exceed customer expectations. With its robust features and capabilities, Dynamics 365 Customer Service enables businesses to streamline their support processes. You... 
by Daniel Norris | Jun 27, 2023 | Advice, Digital Transformation, Insights, Power Platform
To remain competitive, organisations are constantly seeking ways to streamline processes, boost productivity, and improve efficiency. Dynamics 365 runs on Microsoft’s Power Platform, which includes a powerful tool named Power Automate to automate workflows and... 
by Daniel Norris | May 24, 2023 | Advice, Insights, Power Platform
Data migration is a critical phase in implementing Dynamics 365. It involves transferring data from legacy systems, spreadsheets, or other databases to the new platform. But data migration can be a complex and challenging process that requires careful planning and...